Effective Date: January 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Cash Home (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any third parties for marketing, promotional, or any other purposes. All text messaging originator opt-in data and consent records are kept strictly confidential and are only shared as necessary to deliver the text messaging services you have requested.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about your inquiries, appointments, and service-related updates
- Sending promotional offers and marketing communications (only with your explicit consent)
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & A2P 10DLC Compliance
A2P 10DLC Messaging Program
This messaging program is registered under A2P (Application-to-Person) 10DLC regulations for MIXED USE purposes, including both customer care and marketing communications.
Message Examples Include:
- Customer Care: “Your Cash Home appointment is confirmed for [date/time]. Reply STOP to opt out.”
- Service Updates: “We’re on our way to your property at [address]. ETA: [time].”
- Appointment Reminders: “Reminder: Your property evaluation is tomorrow at [time].”
- Marketing (with consent): “New offer: Get a free property evaluation this month! Call [number] to schedule.”
- Important Notifications: “Your cash offer is ready for review at [link].”
We comply with all TCPA (Telephone Consumer Protection Act) regulations and mobile carrier requirements.
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, service updates, and promotional offers (if you have opted in to marketing).
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in through our website, by texting a keyword to our number, or by providing verbal consent
- We maintain timestamped records of all opt-in actions for compliance purposes
- We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable A2P 10DLC regulations
- Separate consent is obtained for marketing vs. transactional messages
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”, “UNSUBSCRIBE”, “CANCEL”, “END”, or “QUIT”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately and honored within minutes
- Opting out of one message type (e.g., marketing) does not opt you out of critical service messages (e.g., appointment confirmations) unless you specifically request full opt-out
Message Frequency & Content:
- Customer Care Messages: Frequency varies based on your service requests and appointments (typically 1-5 messages per transaction)
- Marketing Messages: Up to 4 messages per month (only if you’ve opted in to promotional content)
- Messages will be directly related to the services you have requested or consented to receive
- We will never send unsolicited messages or share your number with third parties for their marketing
Help & Support:
- Reply “HELP” for assistance or contact us at thai.eang00@gmail.com
- Customer support is available Monday-Friday, 9 AM – 6 PM PST
- For urgent matters, call +1 206-338-7815
Carrier Information:
- Standard message and data rates may apply based on your mobile plan
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, US Cellular, and most regional carriers
- Messages are delivered via A2P 10DLC long code numbers registered with The Campaign Registry (TCR)
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records, including:
- Encrypted storage of phone numbers and consent timestamps
- Access controls limiting who can view subscriber data
- Regular audits of opt-in/opt-out compliance
- Secure transmission protocols for all SMS communications
4. Information Sharing & Disclosure
We do not trade personal information. We may share information with:
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, CRM systems)
- SMS aggregators and delivery platforms solely for the purpose of delivering messages you’ve consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
- Service providers are prohibited from using your data for their own purposes
Legal Compliance:
- If required by law, legal process, or to protect our rights and safety
- In response to valid law enforcement requests or court orders
- To prevent fraud, security threats, or illegal activity
Business Transfers:
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
- You will be notified of any ownership changes that affect your data
Important: As stated in Section 3, text messaging originator opt-in data and consent is strictly protected and follows the non-sharing policy outlined in our SMS Data Protection Statement.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit (TLS/SSL) and at rest (AES-256)
- Secure access controls and multi-factor authentication mechanisms
- Regular security assessments, vulnerability scans, and penetration testing
- Employee training on data protection and privacy best practices
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
- Annual third-party security audits
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior patterns
- Remember your preferences and settings
- Improve website functionality and user experience
- Measure the effectiveness of our services and marketing campaigns
- Provide personalized content and recommendations
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. We do not use cookies to collect personally identifiable information without your consent.
7. Your Rights & Choices
You have the right to:
- Access, review, and request copies of your personal information
- Update or correct inaccurate personal information
- Delete your personal information (subject to legal retention requirements)
- Opt-out of marketing emails by clicking “unsubscribe” in our emails
- Opt-out of SMS messages by replying “STOP” to any text message
- Request information on how we process your data and who we share it with
- Withdraw consent at any time for future communications
- Object to processing of your personal information in certain circumstances
- Request data portability (receive your data in a structured, machine-readable format)
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information. This privacy policy applies only to information collected by Cash Home through our website, services, and communications.
9. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The latest version will always be available on our website with the effective date clearly displayed at the top.
For significant changes that materially affect your rights or how we use your information, we will notify you by:
- Email to the address you provided
- Prominent notice on our website
- SMS notification (if you’ve opted in)
Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact us at:
Cash Home
Phone: +1 206-338-7815
Email: thai.eang00@gmail.com
Website: https://cashhome4u.com
For SMS-Specific Questions:
Text “HELP” to our messaging number
Or email: thai.eang00@gmail.com with “SMS Support” in the subject line
We will respond to all privacy inquiries within 48 business hours.
By using our website and services, you consent to this Privacy Policy.
Cash Home – Your trusted partner in real estate solutions